This take on Minted was made by undefined from , a member of Minted's community of independent artists.
For more information regarding our Notice of Security Incident, please call 1-844-963-2706
May 28, 2020
We recently became aware of a report that mentioned Minted as one of ten companies impacted by a potential cybersecurity incident. We promptly undertook an investigation, with the assistance of outside forensic experts. The investigation determined that, on May 6, 2020, unauthorized actors obtained information from the company’s user account database. Since determining this on May 15, we have continued to investigate expeditiously to assess what information was impacted and identify affected individuals.
The information involved includes customers’ names and login credentials to their Minted accounts, consisting of their email address and password. The passwords were hashed and salted and not in plain text. Telephone number, billing address, shipping address(es), and, for fewer than one percent of affected customers, date of birth, also may have been impacted.
Based on our investigation to date, we have no reason to believe that the following information was affected: payment or credit card information, customer address book information, or photos or personalized information that customers added to Minted designs.
Affected passwords were hashed and salted and not stored in plain text. In an abundance of caution, however, we are requesting that customers promptly change their password to their Minted account.
To change your Minted password:
1. Log into your Minted account page at https://www.minted.com/my-account
2. Click “change password”
3. Enter your current and new passwords
4. Click “change password.”
If you forgot your password, you can reset it here: https://www.minted.com/forgot.
Customers should choose a strong password that is not easy to guess. They should also change their passwords for any other online accounts for which they use the same email address and password combination used for their Minted account. As always, customers should be cautious of any unsolicited communications that ask for personal information and avoid clicking on links or downloading attachments from suspicious emails.
Minted has a team dedicated to responding to questions about the incident. Customers who have questions should please call one of our hotlines Monday through Friday from 8:00 a.m. to 8:00 p.m. US Central Time, excluding major US holidays.
US/CAN toll-free hotline: 1-844-963-2706
AU toll-free hotline: 1800 490 516
UK toll-free hotline: 0800 069 8210
UK toll hotline: +44 20 3936 1047
We uncover design genius through ongoing design competitions. At Minted, all that matters is good design. Designers submit, and the Minted community votes to tell us what to sell.