Return any item*
for any reason.
If you're not happy, please let us know. We'll handle your issue on a case-by-case basis to make it right.
To expedite your request, please include the following when you contact us:
- your order number
- a brief description of the problem
- a photo illustrating the issue
- your preference for a replacement or a refund
* excludes Commissioned Original Art
A few special cases
Commissioned Original Art
Please start by contacting the artist with whom you’ve been working to discuss any reason that your piece may have fallen short of your expectations.
Please see the terms and conditions for Minted More.
Exchange or get credit
for a gift
Did you receive a Minted gift that isn't quite right? We're certain you can find something better suited to your taste and personal style. Either exchange your gift for another item of equal or lesser value or receive a credit for future use.
Contact us to request an exchange or credit with the following information:
- the “ship to” name on your package
- the item you received
- your preference for an exchange or credit
- if exchange, the item you’d like instead
Original shipping charges will not be credited nor included in the exchange.
We do not offer refunds on gift items.
Contact us for help with an order you received.