return & exchange policy

We want you to love your Minted products and
are committed to a 100% satisfaction guarantee.

Return any item*
for any reason.

If you're not happy, please let us know. We'll handle your issue on a case-by-case basis to make it right.

To expedite your request, please include the following when you contact us:

  1. your order number
  2. a brief description of the problem
  3. a photo illustrating the issue
  4. your preference for a replacement or a refund

* excludes Commissioned Original Art and Furniture

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Returns & Exchanges: Commissioned Art image

A few special cases

Commissioned Original Art

Please start by contacting the artist with whom you’ve been working to discuss any reason that your piece may have fallen short of your expectations.


At Minted, we take great pride in offering high-quality furniture and fabrics to each of our customers. Each piece of furniture is a custom addition to your home decor collection that you’ll keep forever. We make your order to your specifications and our process starts as soon as an order is placed. For this reason, furniture orders cannot be changed, canceled, returned, exchanged, or refunded at any time. We encourage you to inspect your furniture immediately upon receipt. If your item arrived with a manufacturing defect or damage caused during transit, please contact us within 7 days of your delivery and we will work with you to correct it.

Minted More

Please see the terms and conditions for Minted More.

Exchange or get credit
for a gift

Did you receive a Minted gift that isn't quite right? We're certain you can find something better suited to your taste and personal style. Either exchange your gift for another item of equal or lesser value or receive a credit for future use.

Contact us to request an exchange or credit with the following information:

  1. the “ship to” name on your package
  2. the item you received
  3. your preference for an exchange or credit
  4. if exchange, the item you’d like instead

Original shipping charges will not be credited nor included in the exchange.
We do not offer refunds on gift items.

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Contact us for help with an order you received.