For Minted, customer service is an Oscar-worthy performance

“Sir, I’m literally sitting on a bench with a gun on my lap. I’m calling you from a military phone in Iraq — regarding envelopes.”

That’s a slice of what an American soldier, a Minted customer, described to Donald Antoine, Minted’s customer service supervisor, in 2014. The calm-voiced soldier called Minted on behalf of his fiancée, who had ordered save the date cards for their forthcoming wedding ceremony back home in the States. They needed their return address corrected on their envelopes — and they needed it yesterday.

Enter Donald to the rescue. “Rest assured we’ll do everything we can,” Donald said to the soon-to-be husband. Donald corrected the address, reprocessed the order, and shipped the envelopes to the bride-to-be the same day. Three months later, Donald received an email from the Mrs., thanking Minted for its service.

Donald Antoine heads up Minted’s customer service team. Minted Customer Service not only benefits customers, but also our community of independent artists who produce the products you see on Minted. The Customer Service team helps “close the deal” with customers and retain them as loyal shoppers. By providing this service, we free up time for our community of artists to focus on their creative work and spend less time on administrative work.

This is just one of the stories Donald shared when we asked him to recall some of the most memorable customers he’s met on the job. Donald and his team of associates serve customers around the world, many of whom are celebrating life’s most memorable moments — weddings, births, graduations, birthdays, and anniversaries. “It’s amazing the people you come across,” Donald says, gleefully.

Donald retells a number of stories from the front lines of customer service with vigor, but one is particularly close to his heart. In 2014, Donald “hit it off right away” with a customer who was also a nearly-wed — this time, a Golden Girl who needed help with the process of ordering her wedding invitations online. She loved the elegance of many of Minted’s designs and knew she wanted crisp black text — but was searching for something a little more simplistic. Like a trio in harmony, Donald, the customer, and her fiancée talked on the phone for nearly four hours, throughout the course of a day. Donald helped to personalize the couple’s invitation design and message, and the more they talked, the more they got to know each other. Donald got choked up when he learned the customer’s first name — which is the same as his sister’s middle name. “My sister passed away in 2012, and we were very close. Then when we realized the couple’s wedding date was the same day as my sister’s passing, they started crying,” Donald says. “We established a wonderful relationship, and they invited me to their wedding.” Although he wasn’t able to attend, he’ll never forget the experience.


Wedding Inspiration: Pantone Color of the Year Greenery

The color experts at Pantone recently announced their “it” color for 2017: a bright, vibrant hue called “Greenery.” They describe the color as “a fresh and zesty yellow-green shade that evokes the first days of spring when nature’s greens revive, restore, and renew.” From bridal bouquets and wedding cakes to invitations (natch!), we’re loving how “Greenery” effortlessly translates into a lush, nature-inspired celebration. Here are a few of our favorite ways to incorporate the color into your nuptials.

Pantone Color of the Year - Wedding Ideas

1. Bridal Bouquet: Opt for a full, textured arrangement with simple white blooms and an emphasis on fresh greenery like eucalyptus leaves and trailing ferns.

2. Ceremony Backdrop: DIY your own ceremony or photo booth backdrop by attaching small bundles of fresh greenery to twine with clothespins.

3. Reception Centerpiece: A grouping of potted ferns in different containers makes for an elegant-yet-unexpected tablescape.

4. Wedding Cake: Decorate a simple fondant-covered confection with a handful of sculptural ferns.

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Recipe: Citrus Bars

At the start of the new year, I always crave citrus flavors. I think it’s due in part to all the heavy holiday foods and flavors: spices, chocolate, gingerbread, pumpkin. People always want to start eating better, cleaner food in January, and if I’m going to have dessert, I want treats that taste fresh and vibrant.

Luckily, winter is prime citrus season and one of my favorite zingy desserts is lemon bars. They’re so tart and buttery, and they look so beautiful, with their golden lemon curd and a dusting of snowy powdered sugar. You can actually make them using any citrus fruit and they taste equally amazing. Each variety brings a unique zing and right now, we have a huge basket of limes from our lime tree. So I pulled out my favorite lemon bar recipe, swapped out the lemons for limes, and no one can get enough of them! They are just a little more mouth-puckering than lemon bars, with that wonderful, tropical lime flavor. Make a batch with your favorite citrus fruit and bring a little winter sunshine to your tastebuds!

These tart and tasty lime bars feature creamy lime curd atop buttery shortbread.

Click through for ingredients and instructions…

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Printable: New Year’s Resolutions

Written by Sara Albers and Melissa Fenlon of  Alice & Lois

Are you throwing an intimate gathering or a big soirée this New Year’s Eve? We designed a colorful New Year’s Resolutions printable for you to download and print for your party, no matter how many guests you have coming over. This printable is designed to be used by both adults and kids with questions like “I Want To Learn,” “I Want To Go,” and “I Want To Be.”

You can set up a table next to the cocktails with enough printables for each guest. Throw some colorful confetti and noisemakers, along with pens, so your guests can starts dreaming up where they want to go and what they want to learn for the new year. You can also use these at each place setting if you’re hosting a dinner party on New Year’s Eve. Throw some gold confetti on the table and scatter some pens to invite your guests to participate in creating their resolutions.

• White card stock
• Pens

1. Download our free New Year’s Resolutions Printable and print on white card stock.
2. Distribute to guests at your New Year’s party!

Photos: Melissa Fenlon

More Holiday Card Display Ideas:
• DIY Holiday Card Display: Paint-Stirrer Mobile
• DIY Holiday Card Display: Fabric-Covered Cork Board
• DIY Holiday Card Display: Christmas Tree Pinboard

More from Minted:
• New Year Photo Cards
• Holiday Photo Cards
• Non-Photo Holiday Cards

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DIY: Recycled Holiday-Card Garland

Written by Kathleen Ballos of  Snowdrop & Co

New Year’s Eve has never been a massive affair for us—usually we end up at home watching movies or playing board games with friends and family, snacking on chocolate fondue. We don’t put away Christmas decorations until New Year’s Day, so it still feels a bit like Christmas. When I’m tidying up I never quite know what to do with holiday cards, so this year I thought it would be neat to turn them into a garland for New Year’s Eve. I think I’ll even keep it up the rest of January to keep the mood festive for a few weeks longer. Happy New Year!

DIY Recycled Holiday Card Garland | JulepDIY Recycled Holiday Card Garland | Julep

Click through for step-by-step instructions …

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DIY Holiday Card Display: Magnetic Picture Rails

Written by Melanie Blodgett of  You Are My Fave

Since the Christmas cards and holiday cards keep arriving, display them at home on these easy-to-make magnetic picture rails. Then, once the holidays are over, swap out the cards for some favorite family photos and keep using the display year-round.

DIY Magnetic Holiday Card DisplayDIY Magnetic Holiday Card Display

Click through for the step-by-step instructions

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2016 Holiday Cocktail Party Playlist

While you’re opening gifts, frosting cookies, and mixing eggnog, cue up some holiday cheer with our annual Yuletide playlist. This year’s compilation includes a nice mix of genres to encourage good cheer, mingling, and merriment. The playlist features songs from one of my favorite Seattle bands, Deep Sea Diver, as well as classics from Run-DMC. Enjoy!

Listen to my 2016 Holiday Playlist right here (total listening time: 1hr 5min).

Photo: Cover image via Anthropologie


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Printable: Coloring Wrapping Paper

Written by Kersey Campbell of  And We Play

To me, the holidays are just so much more magical with kids involved. I thought it would be fun if the kiddos had their own wrapping paper to wrap their gifts in (with mom’s help of course). This printable wrapping paper is the perfect thing to make your child feel special and also keep their hands busy for a while. Basically a Christmas miracle!

More after the jump…

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Holiday Party Inspiration: Christmastime in the City

I love Bing Crosby’s “Silver Bells”—the song never fails to get me in a holiday mood. The tune also got me dreaming of a “Christmastime in the city”-themed holiday gathering, complete with all of the sights and sounds of a bustling city in the wintertime. I love the way the city sparkles in the winter, with glints of silvery chrome, glistening pavement, and even the swirling rivulets of melting show. To create an urban, wintry party look, I paired cement-gray–toned neutrals with accents of deep cranberry and bright ruby, and added a small dose of playful touches (like “naughty” and “nice” place cards) to complement the polished vibe.

“Naughty” and “nice” place cards create a playful dinner-party vibe; we used pieces of obsidian and selenite as place card holders.

Want to pull together your own city-inspired soirée? Check out my tips below

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DIY: Easy Portrait Gift Tags

The second I place Christmas gifts under the tree, my kids immediately ask me which ones belong to them. To make the packages easy to identify and to add some fun to the wrapping, I’ve come up with a plan to top the gifts with simple portrait tags. Here’s how to make your own.

easy gift tags

Click through for the easy instructions

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