How are shipping and service charges determined?

For orders shipping to destinations in the continental United States, we offer flat rate shipping at the following rates: Overnight - $35.00 2 Day - $15.00 Ground - $8.00 Shipping for sample orders is complimentary for orders within the United States. Please contact us to receive a shipping quote for locations outside the continental United States.

Do you offer delivery outside the continental US?

Minted will ship orders worldwide. Please email us or call 408-458-1196 for a shipping price quote.

Do you offer same-day delivery?

Minted does not offer same-day delivery.

How long will it take to receive my order?

Product Orders: Delivery times vary widely by product and vendor. Each product has the estimated delivery timeframe stated on the product page. Sample Orders: Sample orders will ship within 24 hours from the Minted facility. All sample orders are shipped by USPS, which has a continental US delivery lead time of 1-3 days.

Are there any items which cannot be shipped worldwide?

All of Minted’s products may be shipped worldwide. Custom duties and value added or sales taxes may apply. Please contact us for details.

If I haven't received my shipment, who do I contact?

If your order has shipped, you will have received an email containing the tracking number for the shipment. FedEx: http://www.fedex.com/us/pckgenvlp/track/index.html USPS: http://www.usps.com/shipping/trackandconfirm.htm?from=home&page=0035trackandconfirm If you cannot find your tracking number, or if your order has not shipped, please email us or call us at 888-828-MINT.

Do you ship to P.O. Boxes?

Minted can ship to PO Boxes, depending on your location an extra charge may apply. Please contact us to determine the exact charge.

Will you ship to a different address than the one that appears on my credit card?

Yes. Your order may be subject to additional confirmation.

Domestic Shipping

For your convenience we offer overnight and 2-day shipping via Federal Express. All shipments are prepared at our facility in the heart of San Francisco, California.

On US orders, we offer complimentary shipping for any order that includes only samples.

All product shipments are shipped via FedEx Home Delivery. See the map for transit times to your location.

Delivery Times

Ground : four (4) to seven (7) business days (Monday through Friday, not including holidays) for the United States, US Territories and P.O. boxes in Alaska and Hawaii.

2-day: orders placed Monday through Friday (excluding holidays) before 1:00 PM ET / 10:00 AM PT will arrive within 2 business days.

Overnight: orders placed Monday through Friday (excluding holidays) before 1:00 PM ET / 10:00 AM PT will arrive on the next business day.

International Shipping

Please go to the International Orders section for more information.

Cancellation Policy

If you decide to cancel your order at any point before proof approval, we will refund 50% of your payment.

If you decide to cancel your order after a proof has been approved for printing, we will not be able to refund any portion of your payment. If you need to change your order after proof approval, please let us know as soon as possible. While we are unable to refund your original order, we are happy to assist you with an expedited reorder.

Of course, if an error is made by Minted or our supplier, we will order a reprint to rectify that error at no additional cost to you.

Letterpress printing gives a beautiful, three-dimensional impression in paper unsurpassed by any other printing method. However, letterpress printing is not an exact science and all letterpress printing is done on vintage presses. Subtle variations in inking, color, impression, and position are to be expected, therefore Minted will not be responsible for any such variations. Also, Minted shall have no responsibility for any damage caused by the carrier chosen to deliver your order.

Shipping to APO & FPO Addresses

Please contact our associates to receive a quote for APO/FPO. E-mail us or call us at 1-888-828-MINT for US inquiries. Customer service hours are from 8am – 6pm PST Monday-Friday and 9am – 5pm PST Saturday.