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Software Engineer at Minted

Location: San Francisco

Type: Full-time

Description

We are seeking software engineers with strong programming skills and web experience to develop our community platform and revenue-driving features.

Join one of the web's fastest-growing and most exciting businesses, Minted.com. Minted is a social commerce site, crowd-sourcing graphic designs and art from a global design community and selling those as printed paper products, initially focused on the $10 billion stationery and $48 billion art markets. Combining community with commerce, Minted was founded by a successful serial entrepreneur and has been featured on the Today Show, the Early Show, and numerous media outlets. Minted is backed by Benchmark Capital, IDG Ventures SF, Menlo Ventures, and angel investors including Marissa Mayer and Jeremy Stoppelman.

Located in San Francisco, Minted is comprised of an experienced and entrepreneurial team. We come from Google, Amazon, Microsoft, Yelp, eBay, Goldman Sachs and numerous disruptive startups. This is a great opportunity to learn from a stellar executive team and work on a world-changing product, all supported by a proven business model.

Responsibilities

Design and develop software for one of these areas:
• in-browser editor for users to customize graphic designs with their own photos and text, achieving world-class usability
• workflow software to enable graphic designers to launch tens of thousands of unique graphic designs
• commerce features to deliver industry-leading user growth, retention, conversion, with direct revenue impact for the company
• Work with back-end systems in python, and front-end systems using javascript, jQuery, and Backbone

Experience and Skills

• Bachelors degree in computer science
• A solid foundation in computer science, including data structures, algorithms, running-time performance, and software design
• Extensive programming experience with at least two of the following: Python, Javascript, MySQL
• Bonus: Experience in writing programs that work with PDFs or photos
• Bonus: TopCoder, ACM, or other programming contests

Apply Now

Frontend Engineer at Minted

Location: San Francisco

Type: Full-time

Description

We are seeking frontend engineers to develop world-class user experiences for our site, on the community platform and revenue-driving features.

Join one of the web's fastest-growing and most exciting businesses, Minted.com. Minted is a social commerce site, crowd-sourcing graphic designs and art from a global design community and selling those as printed paper products, initially focused on the $10 billion stationery and $48 billion art markets. Combining community with commerce, Minted was founded by a successful serial entrepreneur and has been featured on the Today Show, the Early Show, and numerous media outlets. Minted is backed by Benchmark Capital, IDG Ventures SF, Menlo Ventures, and angel investors including Marissa Mayer and Jeremy Stoppelman.

Located in San Francisco, Minted is comprised of an experienced and entrepreneurial team. We come from Google, Amazon, Microsoft, Yelp, eBay, Goldman Sachs and numerous disruptive startups. This is a great opportunity to learn from a stellar executive team and work on a world-changing product, all supported by a proven business model.

Responsibilities

• Design and develop frontend code for a world-class user experience in areas including: community, artist platform, marketing, in-browser graphical editor, social features
• Work with a user experience designer to implement a user interface high in usability and conversion
• Work with javascript, jQuery, Backbone, CSS, HTML

Experience and Skills

• Expert at javascript, CSS, HTML
• 2+ years developing AJAX-enabled web applications with cross-browser compatibility between IE, Firefox, Safari, Chrome
• 1+ years developing frontend code on a high-traffic consumer web site
• Bonus: Experience with jQuery and Backbone
• Bonus: Experience with python or other object-oriented programming languages

Apply Now

QA Automation Engineer at Minted

Location: San Francisco, CA

Type: Full-time

Description

This role will focus on creating automated tests for the Minted web site and workflow systems. Responsibilities include writing selenium tests for Minted.com, including features for community, commerce, and graphic designer workflow. It also involves supervising a manual QA tester, forming test plans, and performing some hands-on manual testing on launches.

Responsibilities

• Be responsible for all of automated testing across our rapidly growing website. Create automated scripts to thoroughly test features of the Minted web site, including commerce, community features, account management, and new features.
• Create automated scripts to test the internal Order Fulfillment workflow systems used by graphic designer employees
• Manage a manual QA tester
• Create high-level test plans for new features, and perform hands-on manual testing 1-2 days per week

Experience and Skills

• 2 years experience with selenium
• Experience with selenium 2
• Experience with Jenkins
• 3 years experience performing QA for a user-facing site

Apply Now

Vice President, People at Minted

Location: San Francisco, CA

Type: Full-time

Description

The Vice President, People at Minted plays an integral role in shaping the company’s strategy and enabling the company to achieve extraordinary and sustained success through the development and management of its people. This individual is a critical and influential part of the executive team, reporting directly to the CEO/Founder of Minted and collaborating with her to shape the company’s culture. Key measurements of success include business performance, business ability to scale rapidly with quality, hiring quality and timeliness, employee engagement, and employee satisfaction.

Responsibilities

• Partners with CEO to build a strong, well-rounded, and effective senior management team, including coaching each executive to manage transition caused by rapid growth
• Designs and implements system to continually improve performance, including strategic compensation structures
• Develops and manages compensation and benefit structures that include market assessments, performance appraisals, and performance recognition programs
• Partners with CEO develop effective and healthy internal communication, including process for communicating goals, strategies, and business updates to different levels and groups within the organization, and for receiving information and feedback back
• Partners with CEO and Management Team on long term and short term people and organizational planning, translating business plans into HR plans to help achieve the company’s aggressive growth goals
• Develops Human Resources strategies and objectives for the company, ensuring that they complement company strategy
• Determines and implements employee engagement programs to promote the culture of the organization, and keep employees engaged
• Develops programs that invest in Minted’s employees through employee development programs and career planning
• Acts as senior advisor to the management team and to managers throughout the company, particularly on people issues such as employment offers, promotions, performance issues, process bottlenecks and terminations
• Develops training and onboarding programs to ensure employees continue personal development and have the skills and information necessary to succeed
• Identifies, evaluates and attracts great talent for various roles across the company, turning recruiting into a highly strategic function and competitive advantage
• Oversees office facilities to delight employees and make them more productive

Experience and Skills

• 10+ years of general management or human resources management experience, including within an environment which has experienced rapid growth in team to over 200 employees
• Leadership experience within a company with technology/engineering group a significant proportion of overall employees and with an engineering-oriented culture
• Significant experience in designing compensation and incentives within high-growth, venture-backed companies

Apply Now

Business Analyst at Minted

Location: San Francisco, CA

Type: Full-time

Description

Minted is looking for an experienced Analyst, who will add horsepower to the newly created Analytics and Research group. All business functions within Minted are designed to be data driven, and decision making is dependent on critical data being available to make the decision. The person coming into the role will execute on Minted’s analytical, market research and reporting needs. This high impact role will enable right and accurate data, supported with analysis to be made available to business consumers across the company. This would involve working across functional teams to gather and synthesize data from multiple sources including the transactional database, web reporting solutions and islands of data. This role will also support the primary research needs of the company by designing surveys, coordinating in person focus groups and enabling usability testing of new product features.

Responsibilities

• Circulating weekly, monthly reports and dashboards tracking performance of key metrics against goals and highlighting insights gathered from the numbers
• Partnering with the head of Analytics to define metrics and reports that keep track of the performance of the overall business and specific functions within the organizations
• Partnering with Business Intelligence(BI) and Engineering to build out the reports
• Working with engineering to understand how data on behavioral and transactional data is captured in the database, and partnering with BI to define summary level data objects
• Performing ad hoc data pulls from web analytics tool and database for business consumers
• Helping the CEO and senior management team with forecasting, model building and ad hoc analyses need to make decisions
• Organizing, writing, and analyzing surveys that go out to existing customer base
• Executing the A/B testing roadmap and reporting on the results of A/B tests
• Execute focus groups and user research by coordinating logistics of finding the right people, organizing the space and taking notes during the focus group
• Creating profiles for the different Minted customers, based on insights from market research and profile data

Experience and Skills

• 2+ Year experience as an Analyst, preferable in an ecommerce or web based company
• Strong query writing skills with MySQL/PostgreSQL
• Experience building reporting dashboard and models in MS Excel
• Experience using web analytics tools like Google Analytics, Omniture
• Strong writing skills and experience with designing and writing survey questions
• Results-driven, focused, and analytical
• Outstanding follow-up, organization, and time management skills
• Resourceful and energetic executor capable of taking on a task and driving it to completion
• Ability to multi-task and meet deadlines while paying attention to details
• Experience with java script/html/shell scripting is a plus
• Experience with statistical tools like R, SPSS is a plus

Apply Now

Web Developer at Minted

Location: San Francisco, CA

Type: Full-time

Description

Minted connects a global community of graphic designers with design-savvy shoppers. You will be creating beautiful pages for an audience who appreciate great design as much as you do. Work with world-class engineers and user-experience designers focused on creating an industry-leading experience.

Responsibilities

• Design and develop CSS, HTML, javascript for a world-class user experience in areas including: community, artist platform, marketing, social, and commerce features
• Work with a user experience designer to implement a look-and-feel embodying industry-leading design
• Develop beautiful web pages that render consistently across major browsers
• Create a pixel perfect experience that wows a design-savvy audience with attention to detail

Experience and Skills

• Expert at CSS, HTML
• Proficient with javascript, ajax
• Extreme detail-orientation.Obsessed with making web pages pixel perfect.
• 2+ years developing cross-browser compatibility between IE, Firefox, Safari, Chrome
• 1+ years developing web pages on a high-traffic consumer site.
• Bonus: Experience working on mobile webpage

Apply Now

Product Manager, Commerce at Minted

Location: San Francisco, CA

Type: Full-time

Description

Minted is seeking a talented and passionate product manager to join our Product team. This individual will develop products / features for the commerce platform, enhance the shopping experience for customers, and drive the roadmap for some of the most exciting, fastest growing categories within Minted’s business. The ideal candidate will be able to both set strategy for the business with creative, break-through ideas and a data-driven approach as well as ‘roll their sleeves up’ and deliver results resourcefully with a lean team.

Responsibilities

• Collaborate with the Merchandising, Marketing, Engineering, and Executive teams to concept new features and improvements to our existing shopping experience
• Identify product needs based on analytics, customer feedback and usage, competitive analysis, and ecommerce best practices
• Drive the product roadmap for the art and party categories
• Partner with user experience design team to define product requirements. Work closely with engineering team to develop, test, and launch new features
• Build reporting mechanisms, monitor and report progress on key success metrics

Experience and Skills

• 1-3 years of product management with a solid track record of developing and launching successful products
• Professional ecommerce experience optional, but a big plus
• Deep experience with analytics and data-driven decision-making
• Experience with running A/B tests
• Experience with agile or scrum methodologies optional, but a big plus
• Strong understanding of web technology – development experience or CS degree is a plus
• Excellent organizational and analytical skills
• Extreme detail and process orientation
• Love for a fun, fast-paced environment with schedules measured in days rather than weeks

Apply Now

Content Manager at Minted

Location: San Francisco, CA

Type: Full-time

Description

Minted is seeking a talented and passionate content manager to join our Product team. This individual will own all consumer-facing help content and FAQs, as well as our internal knowledge base used by our customer support team. The ideal candidate will be able to both set content strategy as well as ‘roll their sleeves up’ and deliver results resourcefully with a lean team.

Responsibilities

• Write all consumer facing FAQs and transactional email content, ensuring all content is timely, accurate and customer friendly
Incorporate screenshots and video content to make FAQs more compelling and engaging.
• Write all knowledgebase content for our internal customer support team, and serve as full-time CS knowledge manager during Q4, assisting with both writing content and disseminating up to the minute information
• Assist with copywriting for our site and occasionally for other creative/marketing projects
• Partner with product and customer support teams to identify top CS contact drivers and brainstorm creative ways to help customers self-serve and reduce contact rate

Experience and Skills

• 1-3 years of content management experience with a solid track record of delivering great content, ideally for both external customers and internal customer support teams
• Superior written communication skills, with the ability to communicate in a professional, but casual and friendly tone
• Ability to become proficient with Minted.com website and to transfer knowledge to customers and CS associates
• Professional ecommerce experience optional, but a big plus
• Customer support experience optional, but a big plus
• Excellent organizational and analytical skills
• Extreme detail and process orientation
• Love for a fun, fast-paced environment with schedules measured in days rather than weeks

Apply Now

UI/UX Designer at Minted

Location: San Francisco, CA

Type: Full-time

Description

Minted is looking for a talented and passionate UI/UX designer to join our small UX team. The ideal candidate will be comfortable with both UX strategy and UI execution and ready to dive in to solve a range of design problems on our unique e-commerce platform.

Responsibilities

• Collaborate with the Product Management, Engineering and Executive teams to concept new features and improvements to our existing user experience
• Design user flows, interactions and UI for all aspects of the Minted user experience, with deliverables ranging from high-level user flow diagrams to production-ready assets
• Work closely with the Product Management and Analytics teams to design and facilitate user research sessions and usability tests
• Use Illustrator, Photoshop and/or Fireworks to create designs that demonstrate your deep knowledge of UI/UX best practices and design patterns, all while following and/or redefining our styleguide
• Partner with the Director of UX to communicate and shape the overall UX strategy at Minted

Experience and Skills

• BA/BS (or Master’s Degree) in Interaction Design, HCI, Graphic Design, or other related field
• 3+ years of professional experience designing consumer-facing web and/or mobile UI, preferably at a fast-paced startup
• Expert knowledge of design software (Photoshop, Illustrator and/or Fireworks) and familiarity with HTML/CSS/JS (you won’t be committing code, but a deep understanding of web technology is important)
• An online portfolio that demonstrates a range of work, ideally including e-commerce and mobile UI projects
• Self-motivated problem solver that’s comfortable working both independently and collaboratively
• Effective communicator and collaborator who is fun to work with
• Strong attention to detail
• Interest in stationery, fine art and/or crowd-sourcing is a plus!

Apply Now

Senior Software Engineer at Minted

Location: San Francisco, CA

Type: Full-time

Description

Minted is looking for a Senior Software Engineer that can leverage their deep technical experience to help design and build Minted’s fulfillment systems. The ideal candidate will have strong technical and problem solving skills to help architect and scale our cloud-based fulfillment system to match Minted’s growth.

Responsibilities

• 5+ years OOP experience, preferably Python
• Deep technical design skills with an emphasis on distributed and/or cloud-based design and scaling
• 2+ years PHP
• 2+ years experience JavaScript, CSS, HTML
• Strong SQL and database modeling skills
• Strong written, verbal, and listening skills
• A self starter with an entrepreneurial attitude that gets stuff done
• Ability to juggle competing priorities
• BS in Computer Science or equivalent work experience
Bonus
• Previous eCommerce experience especially with eCommerce fulfillment
• Experience programmatically manipulating photos, PDFs, or other graphics formats

Apply Now

Director of Analytics at Minted

Location: San Francisco, CA

Type: Full-time

Description

Minted is looking for an experienced Director of Analytics to lead and manage the newly created Analytics and Research group. The Analytics and Research team acts as a strategic service and partner to all business functions at Minted, including Marketing, Merchandising, Community, Product Management, Finance and Operations. The Director of Analytics will collaborate closely with the CEO to ensure the most critical data and analysis are surfaced and disseminated throughout the entire organization.

Responsibilities

• Centralize report and analytics design in order to create both quality and consistency in report design
• Partner with engineering to build and maintain reporting infrastructure
• Create a research function that informs our strategic decisions, including brand awareness/positioning, new products and services, pricing, and customer relationship management
• Track the company’s progress on Board-approved goals across all areas of the business
• Manage the Business Intelligence(BI) team and act as a liaison with engineering to manage the company’s data layer efficiently
• Track Minted’s customer lifetime value, retention, and purchase characteristics by cohort and channel
• Perform predictive analytics that rely on rigorous statistical techniques
• Support marketing in regular goal setting, attribution/marketing channel effectiveness, ROI analysis
• Support product management by establishing a quantitative approach to site optimization
• Support operations to better understand and manage both quality and efficiency
• Help business consumers with forecasting, model building and ad hoc analyses need to make decisions

Experience and Skills

• Minimum 5-7 years of experience in an analytical function, with a strong preference for ecommerce experience
• Strong hands on experience with MySQL/PostgreSQL
• Experience building reporting dashboard and models in MS Excel
• Experience using data to build predictive models relying on statistical techniques
• Strong business sense and understanding of the drivers of an ecommerce company
• Experience using web analytics tools like Google Analytics, Omniture
• Specific experience in building models and metics based on customer cohorts and lifetime values
• Working experience in orchestrating and executing A/B tests
• Experience running brand and customer surveys
• Excellent communication skills, including ability to discuss complex analytical concepts with business users and to present data that has been optimized for consumption
• Strong writing skills and experience with designing and writing survey questions

Apply Now

Director of Acquisition at Minted

Location: San Francisco, CA

Type: Full-time

Description

Minted is looking for an experienced and hands-on marketing professional, who will lead Minted’s efforts in acquiring new customers and driving revenue through campaigns supported by paid advertising. The person coming into the role will take on the responsibility of growing existing channels and testing and building new channels. The role is a strategic role requiring the person to think big, and manage the execution to achieve the aggressive growth goals. The person will be personally responsible for managing budgets and spend to reach revenue goals, while working within efficiency constraints. This position reports directly to the Chief Revenue Officer.

Responsibilities

• Create and manage strategy, budget and execution plans to grow existing paid marketing channels including paid search, Facebook, affiliates, display
• Establish goals for efficiency and growth for all the paid marketing channels
• Manage and oversee the execution of marketing plans to drive customer acquisition and revenue growth
• Manage team of professionals and agencies to execute on plans
• Test and learn in new acquisition channels and international markets that could become big growth opportunities for the company
• Be the company’s thought-leader and expert on use of paid media to drive revenue and traffic
• Analyze and report on the performance of your channels on a consistent basis to the company
• Collaborate with finance to keep tab on contracts, invoices, spend, ROI, and budget

Experience and Skills

• Minimum 5-10 years of experience as an Internet marketer, preferably in an ecommerce company
• Deep, proven analytical capability and history of data-driven decision making
• Very strong understanding of ecommerce business drivers and consumer behavior
• Very deep experience with major paid online acquisition channels (AdWords, Facebook, display, affiliate networks)
• Deep understanding and working knowledge of targeting and creative strategies
• Deep experience using A/B testing to optimize landing pages, ad copy, and creative
• Understanding of multi-channel attribution and how to manage online campaigns in that context
• Experience managing and mentoring a team of marketing professionals
• Experience working with and managing external agencies
• Very deep experience using web analytics tools like Google Analytics and Omniture
• Experience with mobile advertising, international acquisition, online lead generation, or direct mail is a plus
• Extremely results-driven and focused
• Outstanding follow-up, organization, and time management skills
• Resourceful and energetic executor capable of taking on a task and driving it to completion
• Ability to multi-task and meet deadlines while paying attention to details

Apply Now

Director of Engineering at Minted

Location: San Francisco, CA

Type: Full-time

Description

Reporting to the Chief Technology Officer, the Director of Engineering is broadly responsible for the systems that enable Minted to deliver world-class service and product quality while meeting profitability targets. This is a critical leadership role at Minted. We are seeking an individual who can be responsible for strategy, managing engineers toward deliverables, as well as perform hands-on coding.

Responsibilities

• In collaboration with the VP of Operations, define requirements for all fulfillment-related code and technical systems. This includes the fulfillment of new products and formats and all internal customer service and workflow systems. On all matters relating to these areas, serve as the interface to the Technology team for marketing, product management, merchandising, customer service, design associates and vendors.
• Manage technology solutions for printing, photo quality, colorspaces, PDF generation, order management, and customer service/workflow
• Ensure server performance and availability for order management servers
• Perform project management to ensure on-time delivery of fulfillment projects with fast performance and minimal error rates
• Perform hands-on coding and debugging
• In collaboration with VP of Operations, manage toward cost targets for cost of goods sold and cost of sales, which constitute a significant portion of the company's margin structure, and manage toward world-class standards in customer service, order accuracy and order quality
• Oversee technical architecture for the fulfillment engineering codebase
• Manage relationship between Minted and external print service providers
• Work with executive management team to set priorities for projects
Manage engineers who work on fulfillment technologies. Provide morale, career development, and mentorship

Experience and Skills

• Three years experiencing managing a team of 3+ engineers
• BS or above in computer science
• Experience with printing, photos, fulfillment technology
• Experience with order management and customer service technology
• Experience working at a commerce software company

Apply Now

Head of Retention Marketing at Minted

Location: San Francisco, CA

Type: Full-time

Description

Reporting into the Chief Revenue Officer, the Head of Retention Marketing will be a senior leader owning responsibility for the lifetime value of the Minted customer, owning responsibility for the company’s repeat customer revenue and overseeing all database marketing strategies and programs to achieve aggressive sales growth. The role involves managing all aspects of the database, including engagement, retention and monetization. This position will be responsible for planning and executing Minted’s email, direct mail, onsite, catalog, CRM, and other direct marketing strategies and initiatives. This individual will work closely with the company’s Creative Services team and CEO to launch and test direct marketing strategies.

Responsibilities

• Develop and implement all retention marketing strategies and programs to meet or exceed revenue and engagement targets
• Take responsibility for driving and reporting customer lifetime value, repeat purchases per year, and monetization of database across categories
• Manage planning, analysis, and sales forecasting activities for direct marketing channels
• Develop and implement a data-driven methodology for customer segmentation, and develop programs to drive lifetime value in each segment
• Partner with Analytics to conduct all lifetime value and cohort analysis for company, for all customer segments, and be chief communicator of this information to the company and the Board
• Maintain the overall health of the Minted customer database, including leading new customer database acquisition initiatives, tracking and quality control
• Drive our catalog and direct mail programs from strategy/concept to execution, owning revenue and other goals for the catalog
• Collaborate with product management to align marketing strategies with onsite customer experience
• Key metrics: lifetime value by cohort and segment, repeat purchases during the year, revenue driven from email, catalog, and direct mail channels; size and productivity of customer database

Experience and Skills

• 10+ years of experience managing direct marketing, including email, database marketing, catalog/direct mail and customer lifecycle management within an e-commerce company
• Strong business sense and understanding of the drivers of an ecommerce company
• Experience in building and managing a team
• Experience in a data-driven company completing analyses and creating insights that drive new marketing programs, initiatives, promotions and recommendations
• Direct experience in building and managing to revenue goals, budgets and ROI targets
• Deep analytical foundation in understanding and assessing channel and campaign performance
• Experience working closely with data warehouse/BI experts, email management software and CRM systems
• Ability to multi-task and meet deadlines while paying attention to details
• Results-driven, focused, and analytical
• Bachelor degree required. MBA preferred.

  Apply Now