Art Prints
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Minted offers unique Art Prints created by a global community of independent designers, printed on museum quality archival paper.
Non-personalized art prints are included in a limited edition. An edition is a limited run of 1000 of a particular design and consists of a set number of prints of each size and colorway. Once an edition is sold out, Minted will not release the artwork again in that size and colorway.
Payment
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Will I be charged sales tax?
Minted is located in California, thus we must charge California Sales Tax on orders shipped to destinations in California.
Is it safe to use my credit card online?
Minted uses industry standard 128 bit SSL encryption to protect your sensitive data. Unlike many online retailers, Minted does not store your credit card information on our servers, providing an additional layer of security.
Which credit cards or payment types are accepted?
Minted welcomes all major credit cards including Visa, Mastercard, and American Express. We also accept JCB, Visa Electron and Maestro cards. Unfortunately, we do not accept Diner's Club.
When will my credit card be charged?
Your credit card will be charged upon placing your order.
How long will current prices or promotions be honored?
Minted reserves the right to discontinue products, change prices or deactivate promotions without notice.
Shipping
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How long will it take to receive my order?
Check out our delivery estimator here. If you are shipping your order outside of the US, please refer to our International Orders information here. We offer US shipping options for delivery in 1 , 2, 3, and 3 to 5 business days, depending on the method selected.
Customized Orders with a Proof: Stationery, Wedding Invitations, Holiday Cards
You’ll receive a digital proof of your order within 1 business day of placing your order. Please approve your proof as soon as possible after receiving it. After you approve your proof, your order will be printed within 2 days (orders containing Minibook cards will be printed within 3 days).
Customized Orders without a Proof: Journals
Your order will be printed within 3 days and will not include a digital proof.
Non-Personalized Orders without a Proof: Non-Personalized Art
Your order will be printed within 2 days and will not include a digital proof.
Orders combining items with a Proof and items without a Proof
If your order includes an item with a proof, you'll receive the digital proof within 1 business day of placing your order. Please approve your proof as soon as possible after receiving it. Please note that you will not receive a proof of your journal, other personalized art, or non-personalized art items. When you approve the proof, your entire order will then be printed and shipped.
Do you offer delivery outside the US?
We are currently able to ship to Canada, Mexico, Australia, the United Kingdom, and other countries listed here.
Do you offer same-day delivery?
Minted does not offer same-day delivery.
Are there any items which cannot be shipped worldwide?
All of Minted's products can be shipped internationally. To view a list of countries that we currently ship to, please see the complete list here.
If I haven't received my shipment, who do I contact?
If your order has shipped, you will have received an email containing the tracking number for the shipment.
FedEx: http://www.fedex.com/us/pckgenvlp/track/index.html
USPS: http://www.usps.com/shipping/trackandconfirm.htm?from=home&page=0035trackandconfirm
If you cannot find your tracking number, or if your order has not shipped, please email us at customerservice[at]minted.com or call us at 888-828-6468 and include your order number in the subject line.
Do you ship to P.O. Boxes?
We're sorry but we do not ship to P.O. Boxes or APO/FPO addresses.
Will you ship to a different address than the one that appears on my credit card?
Yes. Your order may be subject to additional confirmation.
International Orders
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How long will it take to receive my order?
We offer 2 International shipping options with delivery in 1-3 or 3-5 business days.
Customized orders with a Proof: Stationery, Wedding Invitations, Holiday Cards
You’ll receive a digital proof of your order within 1 business day of placing your order. Please approve your proof as soon as possible after receiving it. After you approve your proof, your order will be printed within 2 days (orders containing Minibook cards will be printed within 3 days).
Customized Orders without a Proof: Journals
Your order will be printed within 3 days and will not include a digital proof.
Non-Personalized Orders without a Proof: Non-Personalized Art
Your order will be printed within 2 days and will not include a digital proof.
Orders combining items with a proof and items without a proof
You’ll receive the digital proof within 1 business day of placing your order. Please approve your proof as soon as possible after receiving it. Please note that you will not receive a proof of your journal, other personalized art, or non-personalized art items. When you approve the proof, your entire order will be printed and shipped. You may upgrade your shipping method to 2-day or overnight service when approving your proof.
Are there any additional fees for international orders?
Orders delivered to locations outside the US may be subject to taxes, duties, or other customs fees. The recipient will be responsible for paying these fees at the point of delivery.
Pricing
All prices are listed and charged in US dollars. Your exchange rate might vary depending on the policies of your credit card issuer as well as the date your order is charged to your credit card. Current exchange rates may be found at Yahoo Finance.
How are shipping and service charges determined?
We offer flat shipping rates based on location for orders shipping outside the United States.
| International Economy: Canada |
International Economy: Other Countries |
International Priority: Canada |
International Priority : Other Countries |
$25.00 $9.95 |
$40.00 $9.95 |
$35.00 |
$45.00 |
Where do you offer delivery outside the US?
We are currently able to ship to the following locations: Argentina, Australia, Austria, Belgium, Bulgaria, Canada, Chile, China, Colombia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain and Northern Ireland, Greenland, Grenada, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Korea (Republic of, South Korea), Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, Netherlands Antilles, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovak Republic (Slovakia), Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Venezuela.
If you do not live in one of these countries, we suggest using a service that will accept your package at a U.S. address and then send it to an international address. Although we do not endorse any particular service, we have found one that people have said they are satisfied with: http://myus2.myus.com/About/HowMailForwardingWords.aspx.
Orders delivered to locations outside the US may be subject to taxes, duties, or other customs fees. The recipient will be responsible for paying these fees at the point of delivery.
Orders
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What happens after I place an order?
Minted fulfills three types of orders: customized orders with a proof, customized orders without a proof, and non-personalized orders without a proof.
Customized orders with a Proof: Stationery, Wedding Invitations, Holiday Cardss
You will receive a digital proof of your order in 1 business day. Once you've approved the proof, your order will enter the queue for printing, which takes 2 business days.
Customized Orders without a Proof: Journals
A Minted designer will review your order for completeness and accuracy, and then it will enter the queue for printing, which takes 2 business days.
Non-Personalized Orders without a Proof: Non-Personalized Art
Once your order is placed, it will immediately enter the queue for printing, which takes 2 business days.
How do I check the status of my order?
Please click on "My Account" in the top navigation, and log in. Scroll down and you will see a list of your previously placed orders. You can see the status of each order, including a tracking number if the order has already shipped and a proof approval link if your order is awaiting approval.
How long does it take to receive my order?
Please approve your proof as soon as possible after receiving it. After you approve your proof, your order will be printed within 2 days (orders containing Minibook cards or calendars will be printed within 3 days) and shipping time will take 3 to 5 business days with ground shipping. You may upgrade your shipping method to 2-day shipping or overnight on your proof approval page. To calculate your delivery time, please use our delivery date calculator. If your order is being shipped to a location outside of the United States, please refer to the International Orders information.
The following grid reflects the number of business days in each step of the order process.
| Product |
Proofing |
Printing |
Shipping |
Total |
| Samples |
|
2 |
1-5 |
3-7 |
| Non-Personalized Art |
|
2 |
1-5 |
3-7 |
| Notebooks, Personalized Art |
|
3 |
1-5 |
4-8 |
| Calendars |
|
4 |
1-5 |
5-9 |
Wedding, Stationery, Holiday
Cards, Custom Art |
2 |
2 |
1-5 |
5-9 |
| MiniBooks |
2 |
3 |
1-5 |
6-10 |
How do I place an order online?
Placing an online order is very easy.
Follow these steps:
1. Choose a design
2. Customize your colors, fonts, and message
3. Proceed to the checkout where you will enter your personal and payment information, review your order, and then submit your order.
Do you offer a discount for large quantity orders?
To quote you a price on an order that is larger than the maximum quantity available on our site, we take our lowest tier price for the card you’ve chosen times the quantity you've requested, then we will give you a 15% discount off that. You would pay normal shipping and handling ($7.95), which in itself is a very big discount. We reserve the right to change this discount at any time.
To place a large order, first email customerservice[at]minted.com to request a quote. Then place an order for the maximum the website allows right now, then put in the ‘special instructions’ box the number of cards that you would like, and mention your 15% discount. We will take care of the rest.
Will I see a proof of my order before printing?
Stationery (cards and invitation) orders include one complimentary digital proof. Your free digital proof will arrive within 1 business day of the date you place your order (please allow delivery of up to Midnight Pacific Time on the second business day after your order was placed). When your proof is ready, you will receive an email notifying you that your proof is available for approval.
Orders of Journals and Non-Personalized Art will not include a digital proof.
Reordering
You can reorder products by going to your account and clicking on the reorder button for any previous order that you have placed. This should pull up a specific order detail page. Click on the reorder button next to any item that you want to have added to your cart. Go through the checkout process again. After checkout, your items will be processed and shipped to you. The proofing process will be skipped for any reordered items. You will not have the option to customize any reordered items.
Can I see a sample of the stationery prior to ordering?
To order a sample, click on the product that you’re interested in, and you will arrive at the product’s details page. Scroll down and on the right hand side you will see an ‘order sample” link. Click on this link, and the item will be added to your cart. We will fully credit sample purchases towards your next Minted order. Samples are not available for Journals or Art Prints.
How do I purchase a sample?
Simply browse to the page of the product you are interested in. Scroll down, and you will see a link that says "order a sample". Click on this link to add the sample to your cart. The price of the samples will be credited towards your full order; please email customerservice[at]minted.com to request the refund.
Please note that samples are not available for Journals or Art Prints.
Who do I contact if my order is wrong or there are missing items?
Please contact us at customerservice[at]minted.com if there are issues with your order. Rest assured that we are committed to your 100% satisfaction with our products.
Who do I contact if my order is damaged?
Please contact us at customerservice[at]minted.com if your order is damaged. Rest assured that we are committed to your 100% satisfaction with our products.
Can I order by phone?
Except during the holiday season (from Thanksgiving through December 20), Minted welcomes phone orders. Outside the holiday season, please contact us at 1-888-828-MINT (US) to place your order with one of our specialists.
Are all prices listed in US dollars?
All prices are listed and charged in US dollars. Your exchange rate might vary depending on the policies of your credit card issuer. You may look up exchange rates in your local newspaper.
Photo Cards
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How do I order now and upload my photos later?
For stationery, Wedding Invitation, and Holiday Card orders, you are welcome to complete your purchase now and upload your photos later. Items that do not receive a proof, including journals and all other art, must be completed before you place your order.
For items that will receive a proof, there are two ways you can upload photos after you have placed your order, and both options take just a few minutes:
Option 1.
• First, place your order on minted.com, ignoring the step where you are asked to upload your photo(s).
• Moments after you complete your purchase, you will receive a confirmation email for your Minted order.
• Within one business day, you will receive another email from Minted with this subject line: “Incomplete Items for Your Order from Minted.com.” Open the email and click on the green link that says “Click Here To Upload Your Photos.”
• You will be taken to a page where you can immediately upload your photo and, if you wish, also leave a message for the professional designer who will be taking care of your order.
• If your photographer will be uploading your photo, direct him or her to this page here.
• Scroll down the page and click the “submit changes” button.
Option 2.
• After you've placed your order, log into "My Account" and click on the button next to your order number that says "Your order requires attention."
• You will be taken to an upload page, where you can upload your photo or direct your photographer to upload your photo.
After you have submitted your photo, your order will be sent to a professional designer, who will create a free digital proof and email it to you. From there, you can work with the designer to perfect your card until you are absolutely in love with it.
Please note: You can take as much time as you need to upload your photo. You will receive reminder emails until you upload your photos and complete your order.
What file types do you accept? Is there a size limit?
We accept jpg, jpeg, png, gif, bmp, tif, and tiff files. The maximum file size is 10MB.
How do I know if a photo is suitable for printing?
To determine the resolution of your photo, you need to measure ‘pixels per inch’ or ppi. It is best if your photo is at least 300 ppi for the best printing results. To measure ppi, take the dimensions of your digital photograph (available in the 'File' menu on photo viewers), let’s say 2000 x 3000 pixels, and divide it by the physical space you have to cover on the Minted card with your photograph. For example, if the photo covers the entire card, that is a 5”x7” space. 2000 x 3000 divided by a 5”x7” space equals a ppi of about 400. So to achieve a 300 ppi for a 5x7 card, your picture’s dimensions would need to be at least 1500 x 2100 pixels.
What does it mean if my photo is below the minimum requirements?
Your photo may not have enough pixels, which can result in a grainy or pixilated final product. In addition, attempting to resize the photo might distort the image quality. Since the overall appearance of your stationery (including cards) and calendars is highly dependent on the quality of your photographs, it is important to use clear, original and unedited photos.
How do I upload photos?
Our photo uploader requires Flash. If you haven’t yet, install flash to make sure you can upload photos to Minted.com. Click here to download Flash. When uploading, always upload your originals so we have the best quality file to work with.
Can I edit my photos?
Yes, you can use our photo editing tools to change your photo to black and white or sepia tone to get that classic look. You can also use our tools to crop your photo to fit the card design you've chosen.
Can a Minted designer edit my photos?
For a small fee (starting at $25), our design associates can do almost anything you want to a photo. For basic retouching of a photo, leave a note in the special requests box that you approve of the fee and let us know what you’d like done. For more extensive photo edits, please contact our customer service team for a quote.
How do I assemble the slip-in envelope liners that I ordered with my cards?
Your slip-in envelope liners have been cut to fit inside your envelope perfectly. Follow our simple steps below and you’ll have a perfectly polished envelope in no time!
• Gently apply adhesive to the top edge of the back side of the liner – along the slightly longer side of the liner. For the smoothest feel, use a tape roller or double-sided tape.
• Next, slide the liner into the envelope, using the sides of the flap to center the liner at the top of the envelope.
• Once lined up so that the liner lays inside the envelope and centered against the open envelope flap, firmly press the liner to adhere it to the envelope.
• Using the crease on the flap as your guide, close the envelope and firmly press the fold. With that, your envelope has been transformed from boring to beautiful.
To see an illustration of each step, take a look at this pdf.
Change / Cancellation Policy
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How do I update or change my order?
Customized Orders with a Proof: Stationery, Wedding Invitations, Holiday Cards
Increases to quantity, changes to shipping method, shipping address and small changes to text can be made after your order has been placed and before you have approved your proof. Please note that customization and change fees may apply.
You will have the opportunity to change these items only once – when you receive an email stating that your proof is ready for review. When you click on this link, you will find controls that allow you to change quantity, shipping address, shipping method, and you will find instructions boxes where you can ask for changes to your text.
Please note that our automated system does not enable us to change your choice of design template, design format, paper choice, or envelope/label options once your order has been confirmed. If you need to make one of these changes, we suggest that you place a new order and cancel the incorrect one immediately by emailing us at customerservice[at]minted.com.
After you approve your proof we will no longer be able to change any aspect of your order, since your order is sent straight to our printer.
Customized Orders without a Proof: Journals
Because these orders are immediately sent to our print queue and do not include a proof process, you may not make changes to shipping method, shipping address, text, or photos once your order has been placed.
Non-Personalized Orders without a Proof: Non-Personalized Art
Because these orders are immediately sent to our print queue and do not include a proof process, you may not make changes to shipping method, shipping address, text, or photos once your order has been placed.
Can I swap out a photo after placing my order?
You may change your photo on items with a proof for a fee. You may not change photos for items in your order that will not receive a proof.
To change your photo on stationery, wedding invitations, or holiday cards, please follow the appropriate instructions below.
If your proof has not yet arrived, please send a detailed email with your order number to customerservice[at]minted.com with your request to change your photo and please specify which photo in your card you would like to replace. You will not have the use of photo editing tools if you choose this option. Please do not send your photo; we will send you a link where you can upload a new photo. Please note that there is a $15 fee to change your photo.
If you have already received your proof, please approve the proof that you are sent “with changes” and place a note in the text box explaining that you want to change your photo. You will not have the use of photo editing tools if you choose this option. Please do not send your photo; we will send you a link where you can upload a new photo. Please note that there is a $15 fee to change your photo.
Can I change the format of the items in my order?
We are sorry, but after placing an order we cannot change the format that was selected for your order. For example, we are unable to add rounded corners or change your card to flat from folded after you have made your initial purchase. This is because of the automation of our design files. To make this change, you will need to cancel your order (please email us to do so at customerservice[at]minted.com) and start again. Please note that there is a $25 fee to cancel your order after your proof has been prepared.
Cancellation and Return Policy
Return Policy
We pride ourselves on offering 100% customer satisfaction. If for any reason you are not satisfied with your Minted product due to quality issues or Minted errors, we will replace your product as quickly as possible at no additional cost to you or refund the full amount of your order. We are unable to accept returns on personalized products but would be happy to handle any returns or exchanges on non-personalized products such as Art Prints. If you have any questions regarding your order, please call us toll free at 1-888-828-6468 or email us at customerservice[at]minted.com
Cancellation Policy:
If you decide to cancel your order before our designers have created your proof, we are happy to refund your purchase minus a $15 processing fee. If you decide to cancel your order after our designers have created your proof, we are happy to refund your purchase minus a cancellation fee of $25. Once you approve your proof, or if your order does not include a proof, we are unable to change your order. While we can’t refund your purchase, we will assist you with a discounted reorder. Of course, if the error was ours, we will reprint the order at no cost to you. Please contact us as soon as possible so we can assist you. The Minted logo is printed on the back of all of our digitally printed cards, with the exception of wedding invitation suites and business stationery.
You cannot cancel individual components of your order; we can only process cancellations of orders in their entirety.
Customer Service
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When can I reach someone regarding my order?
Minted Customer Service is available from 8am - 6pm PST Monday through Friday and 9am - 5pm PST Saturday through Sunday.
What is Minted's email address?
Have a question? Please email us at customerservice[at]minted.com.
What is Minted's mailing address?
You may send correspondence to:
Minted. 747 Front St. Suite 200, San Francisco, CA 94111
Do you have design experts to help me choose products?
Yes! We have trained Design Associates to assist you in finding the perfect stationery for your special occasion. We can be reached at 1-888-828-6468 or customerservice[at]minted.com between 8am – 6pm PST Monday through Friday and 9am - 5pm PST Saturday through Sunday.
Registering / Account
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Do I have to be a registered member of Minted to order online?
Yes. Minted cannot process orders unless a user registers. Please visit our registration page.
How do I register?
Please click on "My Account" in the top navigation bar, and you will be taken to a registration page.
I forgot my password. What do I do?
Please go to the login page and click on "forgot password." You will receive an email with a password reset link. If you need further assistance, don't hesitate to contact us at customerservice[at]minted.com.
How do I update my mailing address or email?
Please click on the "My Account" link in the top navigation bar, and log in.
How do I set up my account?
Please click on "My Account" in the top navigation bar, and you will be taken to a registration page to set up an account. If you need additional assistance, don't hesitate to contact us at customerservice[at]minted.com
Do I have to set up an account before placing an order?
Yes. You must register to save your design for printing. Please click on "My Account" in the top navigation bar, and you will be taken to a registration page.
What is the difference between my shipping and billing addresses?
The billing address is the registered address that your credit card company sends your monthly statements to. The shipping address is the actual location our products are shipped to.
Can I view all of my previous and current orders?
Yes, to see all orders that have been placed, please click on "My Account" in the top navigation page, log in, and you will see a list of your orders.
What is "My Saved Designs"?
You can save any design you find as well as save any of the customization work you have already completed in one place, "My Saved Designs". During the customization process, you can save your changes by clicking on the "Save for Later" button. Your latest saved versions will be saved in the "My Saved Designs" section of our web site, available to you anytime.
Shopping
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How do I shop on Minted.com?
We suggest you start shopping on Minted.com by checking out the Home Page, where you will find the latest, seasonal, and new product information. Get to know our designers by checking out the designer 'meet a mintie' section. Read our blog, where you will find tips from our design associates for your special event.
We encourage you to register with us because some features are only available to registered users, including My Saved Designs.
If you need help finding and customizing the right product, we have a variety of ways for you to interact with our team. You can send a message to customerservice[at]minted.com or call us at 1-888-828-6468, and our representatives will work closely with you to make sure your stationery or invitations reflect your personal style.
How do I find the products I want?
To browse our selection of products from the Home Page, click on any featured item to take you directly to that product's detail page. This is where you can view the product more closely using our image zoom feature, review the product description and price, and read any customer reviews. Any related products will also be shown. From this page, you can select and customize the product.
You can also type the name of the product or keyword into the search box on any page. Our search engine will then find and present on the Search Results page a selection of products that best match your request. You can further narrow your search results, by simply clicking on the desired attributes found in the left side of the page. Only those attributes that fit your additional criteria will be displayed.
What are Minted's browser and technology recommendations?
Minted supports the following browsers:
Internet Explorer 7+
Firefox 3.6+
Safari 5+
Chrome
Minted supports the following operating systems:
Windows XP
Windows Vista
Windows 7
Mac 10.4+
Our photo uploader requires Flash. If you haven’t yet, install flash to make sure you can upload photos to Minted.com. Click here to download Flash. When uploading, always upload your originals so we have the best quality file to work with.
If you are experiencing technical difficulties using our website, please email us at customerservice[at]minted.com with your browser and platform type (e.g., Firefox on Windows PC).
How do I provide feedback on my shopping experience?
Please email us at customerservice[at]minted.com or by entering your feedback in the "Feedback" form in the top navigation bar of the site.
How do I assemble my slip-in envelope liners?
Your slip-in envelope liners have been cut to fit inside your envelope. Follow our steps below and you’ll have a perfectly polished envelope in no time!
1. Apply adhesive only to the top edge of the back side of the liner – along the slightly longer side of the liner. We recommend using a tape roller, but double-sided tape or a glue stick will do the trick. Please do not press the edge of the glue stick or tape roller too hard on the paper, as you will make a visible impression on the paper.
2. Next slide the liner into the envelope using the sides of the flap to center the liner.
3. Once lined up, firmly press the liner to adhere it to the envelope.
4. Using the crease on the flap as your guide, close the envelope and firmly press the fold. And voila!
Holiday
