Payment

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Will I be charged sales tax, use tax or VAT?

Minted is located in California, thus we must charge California Sales Tax on orders shipped to destinations in California. We do not charge use taxes or VAT on international orders.

Is it safe to use my credit card online?

Minted uses industry standard 128 bit SSL encryption to protect your sensitive data. Unlike many online retailers, Minted does not store your credit card information on our servers, providing an additional layer of security.

Which credit cards or payment types are accepted?

Minted welcomes all major credit cards including Visa, Mastercard, American Express, and Discover. For our international customers we also accept JCB, Visa Electron and Maestro cards. Unfortunately, we do not accept Diner's Club.

When will my credit card be charged?

Your credit card will be charged upon shipment from the Minted facility.

Shipping

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How are shipping and service charges determined?

For orders shipping to destinations in the continental United States, we offer flat rate shipping at the following rates: Overnight - $35.00 2 Day - $15.00 Ground - $8.00 Shipping for sample orders is complimentary for orders within the United States. Please contact us to receive a shipping quote for locations outside the continental United States.

Do you offer delivery outside the continental US?

Minted will ship orders worldwide. Please email us or call 408-458-1196 for a shipping price quote.

Do you offer same-day delivery?

Minted does not offer same-day delivery.

How long will it take to receive my order?

Product Orders: Delivery times vary widely by product and vendor. Each product has the estimated delivery timeframe stated on the product page. Sample Orders: Sample orders will ship within 24 hours from the Minted facility. All sample orders are shipped by USPS, which has a continental US delivery lead time of 1-3 days.

Are there any items which cannot be shipped worldwide?

All of Minted’s products may be shipped worldwide. Custom duties and value added or sales taxes may apply. Please contact us for details.

If I haven't received my shipment, who do I contact?

If your order has shipped, you will have received an email containing the tracking number for the shipment. FedEx: http://www.fedex.com/us/pckgenvlp/track/index.html USPS: http://www.usps.com/shipping/trackandconfirm.htm?from=home&page=0035trackandconfirm If you cannot find your tracking number, or if your order has not shipped, please email us or call us at 888-828-MINT.

Do you ship to P.O. Boxes?

Minted can ship to PO Boxes, depending on your location an extra charge may apply. Please contact us to determine the exact charge.

Will you ship to a different address than the one that appears on my credit card?

Yes. Your order may be subject to additional confirmation.

Domestic Shipping

Ground	2-day	Overnight
$8.00	$15.00	$35.00

For your convenience we offer overnight and 2-day shipping via Federal Express. All shipments are prepared at our facility in the heart of San Francisco, California.

On US orders, we offer complimentary shipping for any order that includes only samples.

All product shipments are shipped via FedEx Home Delivery. See the map for transit times to your location.

Delivery Times

Ground : four (4) to seven (7) business days (Monday through Friday, not including holidays) for the United States, US Territories and P.O. boxes in Alaska and Hawaii.

2-day: orders placed Monday through Friday (excluding holidays) before 1:00 PM ET / 10:00 AM PT will arrive within 2 business days.

Overnight: orders placed Monday through Friday (excluding holidays) before 1:00 PM ET / 10:00 AM PT will arrive on the next business day.

International Shipping

Please go to the International Orders section for more information.

Cancellation Policy

If you decide to cancel your order at any point before proof approval, we will refund 50% of your payment.

If you decide to cancel your order after a proof has been approved for printing, we will not be able to refund any portion of your payment. If you need to change your order after proof approval, please let us know as soon as possible. While we are unable to refund your original order, we are happy to assist you with an expedited reorder.

Of course, if an error is made by Minted or our supplier, we will order a reprint to rectify that error at no additional cost to you.

Letterpress printing gives a beautiful, three-dimensional impression in paper unsurpassed by any other printing method. However, letterpress printing is not an exact science and all letterpress printing is done on vintage presses. Subtle variations in inking, color, impression, and position are to be expected, therefore Minted will not be responsible for any such variations. Also, Minted shall have no responsibility for any damage caused by the carrier chosen to deliver your order.

Shipping to APO & FPO Addresses

Please contact our associates to receive a quote for APO/FPO. E-mail us or call us at 1-888-828-MINT for US inquiries. Customer service hours are from 8am – 6pm PST Monday-Friday and 9am – 5pm PST Saturday.

Orders

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What happens after I place an order?

When have submitted your order, Minted reviews your order for completeness and accuracy and then transmits the order to our vendors. You will receive a Proof of your order in 1-3 days. Once you've accepted the proof, your order will enter the queue for printing. Printing lead time varies by type of product, vendor, and printing method

How do I check the status of my order?

You can check the current status of your order 24 hours a day by going to the My Orders page.

How long does it take to receive my order?

Product Orders: Delivery times vary widely by product and vendor. Each product has the estimated delivery timeframe stated on the product page. Sample Orders: Sample orders will ship within 24 hours from the Minted facility. All sample orders are shipped by USPS, which has a nationwide delivery lead time of 1-3 days.

How do I place an order online?

Placing an online order is very easy. Follow these steps: 1. Choose a design 2. Customize your colors, fonts, and message 3. Proceed to the checkout where you will enter your personal and payment information, review your order, and then submit your order. For orders outside the USA, please go to the International Orders page for instructions.

Do you offer a discount for large quantity orders?

Our pricing is scaled so that large quantity orders receive a discount. If you require a quantity greater than 750, please contact us for a custom quote.

Will I see a proof of my order before printing?

Yes, every order includes two complimentary proofs. You will be notified via email when your proof is ready for review.

Can I see a sample of the stationery prior to ordering?

Yes, you may order a sample of any of our products for delivery.

How do I purchase a sample?

Simply browse to the page of the product you are interested in, and click "order a sample" to add the sample to your cart.

Who do I contact if my order is wrong or there are missing items?

Please contact us if there are issues with your order, we will do our best to make it right.

Who do I contact if my order is damaged?

Please contact us if there are issues with your order, we will do our best to make it right.

What is your return policy?

Because of the personalized nature of our products, we are unable to accept returns. Because of this, we take great care to ensure the accuracy of each order before printing. If you decide to cancel your order at any point before proof approval, we will refund 50% of your payment. If you do not respond to approve or amend a proof within 45 days, then we will cancel your order and refund 50% of your payment. If you decide to cancel your order after a proof has been approved for printing, we will not be able to refund any portion of your payment. If you need to change your order after proof approval, please let us know as soon as possible. While we are unable to refund your original order, we are happy to assist you with an expedited reorder. Of course, if an error is made by Minted or our supplier, we will order a reprint to rectify that error as soon as reasonably possible, at no additional cost to you.

How to I update or change my order?

If you need to make any changes to your order after it has been submitted, please contact us.

Can I order by phone?

Yes! Minted welcomes phone orders. Please contact us at 1-888-828-MINT (US) or 1-408-458-1196 international to place your order with one of our specialists.

Can I cancel my order?

Because of the personalized nature of our products, we are unable to accept returns. Because of this, we take great care to ensure the accuracy of each order before printing. If you decide to cancel your order at any point before proof approval, we will refund 50% of your payment. If you do not respond to approve or amend a proof within 45 days, then we will cancel your order and refund 50% of your payment. If you decide to cancel your order after a proof has been approved for printing, we will not be able to refund any portion of your payment. If you need to change your order after proof approval, please let us know as soon as possible. While we are unable to refund your original order, we are happy to assist you with an expedited reorder. Of course, if an error is made by Minted or our supplier, we will order a reprint to rectify that error as soon as reasonably possible, at no additional cost to you.

Are all prices listed in US dollars?

All prices are listed and charged in US dollars. Your exchange rate might vary depending on the policies of your credit card issuer. You may look up exchange rates in your local newspaper.

Registering / Account

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Do I have to be a registered member of Minted to order online?

Yes. Minted cannot process orders unless a user registers. Please visit our registration page.

How do I register?

Please visit our registration page.

I forgot my password. What do I do?

Please go to the login page and click on "forgot password." You will receive an email with a password reset link. If you need further assistance, don't hesitate to contact us.

How do I update my mailing address or email?

Please click on my account.

How do I set up my account?

Please go to our registration page to set up your account. If you need additional assistance, don't hesitate to call us at 1-888-828-MINT.

Do I have to set up an account before placing an order?

Yes. You must register to save your design for printing. Please visit our registration page.

What is the difference between my shipping and billing addresses?

The billing address is the registered address that your credit card company sends your monthly statements to. The shipping address is the actual location our products are shipped to.

Can I view all of my previous and current orders?

Yes, to see all orders that have been placed, please go to the My Orders page.

What is "My Saved Designs"?

You can save any design you find as well as save any of the customization work you have already completed in one place, "My Saved Designs". During the customization process, you can save your changes by clicking on the "Save for Later" button. Your latest saved versions will be saved in the "My Saved Designs" section of our web site, available to you anytime.

Customer Service

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When can I reach someone regarding my order?

Minted Customer Service is available from 8am – 6pm PST Monday-Friday and 9am – 5pm PST Saturday

What is Minted's email address?

Have a question? Please email us at service[at]minted.com Have feedback or a suggestion? Please enter your feedback in the Send Feedback form.

What is Minted's mailing address?

You may send correspondence to: Minted 463 Pacific Ave San Francisco, CA 94133

Do you have design experts to help me chose products?

Yes! We have trained Design Associates to assist you in finding the perfect stationery for your special occasion. We can be reached at 1-888-828-MINT or design[at]minted.com between 8am – 6pm PST Monday-Friday and 9am – 5pm PST Saturday.

Shopping

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How do I shop on Minted.com?

We encourage you to start shopping on Minted.com by checking out the Home Page, where you will find the latest, seasonal promotion from our brands. Get to know our designers by checking out the designer profile section. Read our blog, where you will find tips from our design associates for your special event. We encourage you to register with us because some features are only available to registered users, such as My Saved Designs and My Mailing Manager. If you need help finding and customizing the right product, we have a variety of ways for you to interact with our design associates. You can e-mail or call us at 1-888-828-MINT, and our design associates will work closely with you to make sure your stationery or invitations reflect your personal style.

How do I find the products I want?

To browse our selection of products from the Home Page, click on any featured item to take you directly to that product's detail page. This is where you can view the product more closely using our image zoom feature, review the product description and price, and read any customer reviews. Any related products will also be shown. From this page, you can select and customize the product. You can also type the name of the product, brand, or keyword into the search box on any page. Our search engine will then find and present on the Search Results page a selection of products that best match your request. You can further narrow your search results, by simply clicking on the desired attributes found in the left side of the page. Only those attributes that fit your additional criteria will be displayed.

What are Minted's browser recommendations?

Minted supports the following browsers: Firefox 1.5 or 2.0

Internet Explorer 6 or 7

Safari 2.0

How do I provide feedback on my shopping experience?

Please call us at 1-888-828-MINT or by entering your feedback in the Send Feedback form.

What is "Custom Studio?“

Our design associates will work closely with you to devise a one-of-a-kind look by selecting the paper, ink color, printing method, embellishments, and personal touches such as a specially themed design. Call us at 1-888-828-MINT or set up a complimentary private design appointment.