Cancellation Policy

Return Policy
We pride ourselves on offering 100% customer satisfaction. If for any reason you are not satisfied with your Minted product due to quality issues or Minted errors, we will replace your product as quickly as possible at no additional cost to you or refund the full amount of your order. We are unable to accept returns on personalized products but would be happy to handle any returns or exchanges on non-personalized products such as Art Prints. If you have any questions regarding this order, please call us toll free at 1-888-828-6468 or email us at customerservice[at]minted.com.

Cancellation Policy
If you decide to cancel your order before our designers have created your proof, we are happy to refund your purchase minus a $15 processing fee. If you decide to cancel your order after our designers have created your proof, we are happy to refund your purchase minus a cancellation fee of $25.

Once you approve your proof, we are unable to change your order. While we can’t refund your purchase, we will assist you with a discounted reorder. Of course, if the error was ours, we will reprint the order at no cost to you. Please contact us as soon as possible so we can assist you. The Minted logo is printed on the back of all of our digitally printed cards, with the exception of wedding invitation suites and business cards.

It is not possible to cancel individual components of your order; we can only process cancellations of orders in their entirety.